In order to use some features of this website including the login and checkout pages,
link. It is used on this website to define cookie settings, enables us to offer
a back button on some pages (storing the history of the last page visited),
validates the data entered on the forms used on this site, and is used to offer
additional features such as Print this Page.
and you may experience difficulties using some aspects of this site.
the browser you are using. We have provided instructions below on how to enable
the respect help guide provided by the manufacturer.
- Click on the tools menu
- Click on Internet Options
- Click on the Security Tab
- Click on Internet Level
- Click on Custom Level...
- Scroll down to Scripting
- Click on the Active Scripting button 'Enable'
- Click OK
- Click OK again
- Click on the Edit Menu
- Click on Preferences...
- Click on the Advanced Text
- Click OK
The Products You Want
dvdorchard we sell DVD Videos, DVD-Audio discs, CDs, Books and a full range of games.
explained below, there are many different ways to find the specific
titles you want. Once you've found the title you want, click
on the picture or title of that product and you'll be linked
to a page that fully describes the product and allows you to
order it by simply clicking the 'Add to Basket' button
or save it to your wishlist
by clicking the 'Add to Wishlist' button.
Browse Titles Shown On Screen - You'll find our newest and most
popular titles shown prominently on many of our pages - Coming
Soon, New Releases etc.
Search by DVD Title, Actor/Artist, or Director. Click the option
you want to search by and enter the title/person's name into
the box provided. This is a text based wildcard search which
allows a fair amount of freedom depending on how much you restrict
the search by your input.
Browse by Genre - If you want to see what we've got in a specific
category (such as comedy or drama or XBOX), pick a category
from the "Browse Genres" drop-down menu. You'll be
linked to a new page that displays all the titles in that category.
Loyalty Programme - Orchard
has a loyalty programme named Orchard Points. Every product on the website
is given a point value to be awarded on purchase. Points can be redeemed
against the value of an order, including price, postage and delivery,
during the checkout process. You may attain VIP status by accumulating
at least 18000 base points in the previous 12 months. Maintain this status
and you'll earn double points on all orders placed.
hardest part of running an internet business is finding customers,
or more particularly, having customers find us - it's tough
- basically, there's no shopfront to walk past and wander into.
Hence an important part of our business is the goodwill generated
by word-of-mouth. We'd like to reward you for telling your friends
about us so we've implemented a Find-A-Friend bonus system.
You help us and we'll help you.
does it work ?
make a purchase from us and tell your friends about your experience.
Your friend creates an account on our site - when they do MAKE
SURE you tell them to put your account name (email address)
in the "more information" box provided. That way we
can link your friend back to you.
Here's the good bit - when your friend makes their first
purchase you get a $5 credit applied to your account to offset
- not many but... If the order made is entirely cancelled your
$5 bonus will be reversed. The $5 bonus can and will accumulate
in the event you recommend multiple purchasers. This programme
may be withdrawn at any time at the sole discretion of dvdorchard.
Any credits on your account can only be redeemed as dvdorchard
purchases. Any abuse of this programme will result in the reversal
of any/all credits and cancellation of accounts, once again
at the sole discretion of dvdorchard. No correspondence
will be entered into.
... the $5 bonus is not paid if the transaction involves any
other form of reward, whether that be in the form of a $5 voucher
to the customer or commission payment to an Affiliate. Essentially,
we can only afford to make one reward payment, not two or three.
Precedence goes to (1) customer voucher/coupon quoted at checkout,
then (2) Affiliate commission from clickthru transaction and
then (3) $5 Recommend A Friend bonus and similar promotions.
Products in the Shopping Basket
or Removing Items - To put a product in your shopping basket, click on
the caption that says 'Add to Basket'. If you would
like to order more than one copy of a title, make an adjustment to the
quantity in the shopping basket and
click the 'Update Quantities' button. If you're not completely sure you want
to purchase a product, you can still put it in the shopping
basket and later either delete it (click on the icon) or move
it to your wishlist before making a purchase.
Your shopping basket allows you to
accumulate products for later purchase. You can check the contents of
your shopping basket at anytime
by clicking on the 'Shopping Basket' button on the top and bottom menu bars.
At any given time you can also see the number of items and total cost in your
shopping basket on the left hand
Products in the Wishlist
or Removing Items - To put a product in your wishlist, click
on the caption that says 'Add to Wishlist'. This information
will be stored for as long as you remain a regular customer of dvdorchard.
Use the wishlist to remember those
favourite dvd's that you just can't buy all at once.
you decide to buy a product simply click on the 'Add To Basket'
option to move the product from your wishlist to your Shopping
You can also
email the contents of your wishlist to a friend or relative - useful when you want to
give someone a hint for an upcoming special event like a birthday for example.
can check the contents of your wishlist at anytime by clicking
on the 'Wishlist' button which is on the menu bar
towards the top of the page.
items in your Library
or Removing Items - To put an item in your library, click
on the caption that says 'Add to Library' on a product detals page, or transfer the item from the shopping basket or wishlist.
This information will be stored for as long as you remain a regular customer of dvdorchard.
Use the wishlist to keep a note of those
favourite dvd's or games that you just can't buy all at once.
You may email the contents of your
library to a friend or relative.
Your Order And Checking Out
Out - When you are finished shopping, you can complete your
purchase by clicking the 'Go to checkout' button.
you haven't already done so, you'll be asked to either login
if you're a returning customer or establish an account if you're
a new customer. To establish an account you'll be asked to enter
your email address, select a password, and enter your first
and last names.
it's the first time you are making a purchase you will now need
to provide us with billing and delivery address information
and phone number contacts.
Once you have an account you simply select from the shipping
options available and enter your payment information. After
you've entered the required information, click the 'Submit
Order' button and you're done. A new screen will appear
confirming your order and a confirmation email will be sent
to you immediately.
site is fully secure ,
which means that all information you send to us is encrypted
as it travels over the Internet. To learn more about our security
procedures, please review the Protecting Your Information section
of our Privacy
Options - In the Checkout pages you will also have the option
of choosing your shipping method (and view the shipping rates
for your destination). To learn more about our shipping rates,
please see our Shipping
Information pages. If your order contains both in-stock
and out-of-stock products, you will have the choice of shipping
the order when it's complete and all the products are in-stock,
or delivering in-stock products immediately and shipping the
out-of-stock products separately when they arrive in our warehouse.
by Mail or Fax
you'd like to use your credit card but don't feel comfortable
putting your details in on the internet then you
have the option to print out a secure order form here
and mail or fax your order to us. Be sure to completely fill
out the form and mail it to us at:
PO Box 1749
Neutral Bay NSW 2089
fax it to us on: +61 2 9956 7044
be aware that orders sent in this manner will take longer for
you to receive.
- Often as part of the check-out process, we will ask you to
verify certain information to ensure that you are the authorized
holder of the credit card which is being used to purchase the
products from dvdorchard. This procedure is designed
to protect you against the fraudulent use of your credit card.
If you receive a message indicating that there is a verification
error, please carefully recheck the information you have entered
to make sure it conforms to the requested information. If you
continue to experience a problem, please email us here .
for visiting www.dvdorchard.com.au.