dvdorchard® is a major DVD online retailer in Australia selling:
DVD movies and music
Blu-Ray movies and music
Console Games - Wii, PS3, PS2, XBox 360, NDS etc
TV/Hi-Fi/Game console hardware
The majority of business is transacted through the web site www.dvdorchard.com.au however we also transact over a number of other sites, notably www.gamesmarket.com.au, www.blu-ray.com.au and www.dvdplaza.com.au
dvdorchard® appeals to both the avid collector and casual shopper who seek to choose from a wide range titles at competitive prices with the convenience of shopping on line and the security of dealing with a certified organization.
Unlike shopping at the supermarket or local store, dvdorchard® customers:
Choose from a full catalogue of titles currently available, previously available/deleted and expected to be released in the foreseeable future
Can place an order for an item whether in stock or not, we order it in for you
Have the convenience of 24 hour shopping without leaving home
Benefit from home delivery and a gift wrapping/gift card service
Can maintain a wish list for future purchases
Can maintain a personal library of items owned
Obtain a wealth of information about a title which is only readily available on a web site
Can pre-order with auto-delivery on release
dvdorchard® has arguably the widest range of titles available
dvdorchard® pricing is competitive and often less than that of major competitors
dvdorchard® has the endorsement of Global Reviews as a reliable and legitimate online retailer
dvdorchard® customers are rewarded for their loyalty - Orchard Points and prizes provide cash saving benefits
dvdorchard® encourages use of BPay and Direct Deposit facilities
dvdorchard® accepts all major credit cards and PayPal without surcharge
Trading commenced in December 2000. The business was based initially in Brisbane, moved to Sydney in August 2004, then back to Brisbane in April 2010.
dvdorchard® was recently ranked first in the top 10 online retailers in Australia by Global Reviews, a Melbourne-based online review business whose services are utilised by many major Australian retailers.
This result was achieved against stiff competition from major retailers such as Amazon, Wishlist, MyerDirect, Shopfast, Woolworths, ColesOnline, David Jones and EzyDVD.
dvdorchard® holds a Global Reviews Special Certification confirming dvdorchard provides a safe and reliable shopping service.
The business has been rapidly expanding since inception.
Today dvdorchard® has:
An established chain of commission based affiliates feeding ongoing traffic
Established supply facilities with major wholesalers such as 20th Century Fox, Roadshow Entertainment, Columbia TriStar, Warner Home Video, Paramount and Universal Pictures.
The business is a family concern:
Richard Foate - distribution, customer service, purchasing, website design, website content
Tony Foate – marketing, accounting and business planning
Website and systems programming is attended to by both Richard and Tony Foate.
While the website is the prime point of contact with customers, the business is supported by:
Back office systems with a high degree of automation
Customer email marketing facilities
In-house programming and graphic/web design skills
In-house day-to-day business management and operations
dvdorchard Pty Limited As Trustee For
dvdorchard Trust Trading As
ABN 74 673 892 169
Telephone: 1800 655 536
Fax : +61 7 3203 6999
PO Box 2097
Redcliffe North QLD 4020
following are some testimonials from our customers:
Thank you for taking the time to speak with me by phone. This day and age you cannot be too careful with interent ordering! After contacting you and reading your positive feedback on your website I felt comfortable ordering by credit card and I look forward to receiving my parcel in the post.
My first two orders from dvdorchard arrived this morning. I just wanted to drop you a line to thank you for the prompt and efficient service. Everything your website said would be done was done (e.g. tracking numbers, SMS notifications etc.) simplifying the whole experience, and facilitating safe delivery. I
look forward to doing business with you again soon.Many thanks, Larissa.
Thank you for once again your efficient and prompt service. My DVD’s arrived safely and I will definitely be a return customer.
May I thank you for your extremely rapid response to my order from England. These dvds were a special request from my
grandson in Brisbane and would have taken up to 3 weeks for me to get them from this country to him. I shall definitely
be using you again the next time he requests dvds (which is usually very regularly). Also the postage is so much cheaper.
Thank you for your great service. Judith - England.
Wow a business that delivers ... very professional from go to whoa...!!! I won't
be your biggest customer but I won't be buying dvds elsewhere! Many thanks.
Bob - Tasmania.
Thank you, I would just like to say………..that is excellent customer service, I
work for Woolworths, and we are supposed to have great customer service, but
that is extremely good, I was not expecting to get a response as quick as that
on a Sunday. Thanks again.David
I came across dvdorchard in a web search for Australian providers
of the newly released Babylon 5 1st season set (you'll be happy
to know you rank highly in Google on this!).
I went carefully through your site - impressed initially with the
nice, clear layout - and found what I needed quickly. Then proceeded
to purchase a copy - with a bit of misgiving, as I'd never heard
of your organisation and with the web - well, you just don't know
a lot of the time. But I was reassured every step of the way in
your purchasing process - given all the information I needed to
feel comfortable with the transaction, from upfront costs to exact
details of shipping, and control over the order.
I am so impressed with your excellent service - the SMS message
is just above and beyond the call of duty!
And so I was delighted to receive my DVD set within a few days of
you advising it had been shipped. Wonderful service! Thank you so
much, I'll be using you again with much confidence!
A very satisfied customer"Jehni
- Thornlie WA
quick note to say thanks for the great customer service. I ordered
a DVD on Monday, paid by Bpay and had it delivered by Express Post
on Wednesday. Awesome!
reason I am very happy is because you were the cheapest site that
had the DVD l wanted and eventhough I paid $5 for Express Post,
it still came to around the same price as your nearest competitor,
which is xxxxxx.
View Order status facility is fantastic and I was able to see that
payment was received and goods shipped before you even emailed me.
xxxxxx who has great prices still doesn't even have those facilities.
have won my custom from now on. I will also be referring my brother
who buys a lot of DVD's (the DVD I ordered is for him for Christmas)
to your site.
up the fantastic job. Also thanks for being an Emailcash.com.au
partner, as now I can claim points for that too!!!"
- Footscray VIC
wish to thank you for the prompt delivery of my order. Within 2
days my order was delivered to my door. Your response is excellent,
it was a pleasure doing a transaction with you. I will strongly
recommend dvdorchard to my family & friends. Apart from your
quick delivery, I found your site to have been the most easiest
to navigate, plus being able to pay by BPAY was also a great incentive
to shop with you. Thanks once again, keep up the good work."
- Smithfield SA
very much for such a promt reply. I was thinking I may not hear
back for a little while, as is the case with most email correspondence.
But you've only enhanced your reputation, you guys are doing a top
Mitchell - Epping NSW
arrived this morning. I'm VERY impressed with both your pricing
your service. I will recommend you to all my friends and continue
with you guys regularly." Matthew - Eagleby QLD
you for your help. you have very good customer service. i am very
impressed. thank you". Robin Watson
dvdorchard for giving us DVD buyers a very friendly site to purchase
our requirements; your site is well organised and your prices are
favourable. I have just placed my first order and found the ordering
process 1st class; it makes it easy for ordering on line and I look
forward to doing more business with you in the near future. Keep
up your standards and security." Geoff Dixon
you ever so much Richard - fax has been received. This is my second
contact with your customer service at dvdorchard and I have found
it to be exemplary. I will spread the word and continue doing business
wanted to let dvdorchard know how stoked I am with your business.
I placed my first order the other day (Training Day) for the cheapest
price in R4, and it was shipped out the day before its official
release. On arrival I was very pleased to see it had been wrapped
in padded foam and a sturdy cardboard envelope. The Freddo Frog
was also a very nice touch indeed! :) Needless to say I am very
happy and will be using dvdorchard for most of my orders from now
on. I also love your clear informative and vibrant website, your
great newsletter and your A1 customer service. IMHO you're quickly
becoming the best DVD site in region 4. Keep up the great work guys!"
to let you know I received the parcel today in good condition. You
have provided very good service at very attractive price. Will do
service , I never expected someone real on the other end of this
email, thanks for checking it up."
just wanted to say a big THANK-YOU!!! I ordered from your site for
the first time by getting the Star Trek boxed set (a big gamble
from a new and unknown site). I was *completely* happy with your
service, prompt delivery and especially your *prices*. Much better
than ###### :) I'm a *very* happy girl. Good work, guys."