About dvdorchard - dvdorchard - Region 2/4 PAL DVDs Online
Buy Australian Region 4 DVDs, Blu ray Discs, Computer and Video Games and CDs online at dvdorchard.com.au
Order IN STOCK items by Midday AEST For Next Day Dispatch Australia-Wide Post from $3.99 Order Online or FREECALL 1800 655 536
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A Quick Snapshot

  • WHO ARE WE ? - an Australian online DVD, Blu-Ray, Games and CD store established in 2000 and subjected to regular external safety and reliability tests.

  • WHAT'S IN IT FOR ME ? Earn dvdorchard® Frequent Buyer Points (Orchard Points) on all direct purchases.

  • WHY SHOP WITH DVDORCHARD ?

    vs Other Online Retailers - We are fairly unique in that we offer you the opportunity to purchase a range of different products, DVDs and Games or CDs for example, in the one transaction, thereby saving you time and multiple shipping charges.

    vs eBay - Our website provides with the ability to browse and order ALL available product, whether in stock, out of stock, soon to be released etc. On eBay you will only generally see what is In Stock, and you will pay a premium for shopping there as it costs money to sell on eBay - we should know as we are an eBay Platinum PowerSeller. The other thing you miss out on by shopping on eBay is our Orchard Points, that costs you even more money.

    vs Bricks & Mortar stores - We provide you with the ability to browse and order ALL available product, whether in stock, out of stock, soon to be released etc. A Bricks & Mortar store can offer you only what they can fit on their shelves, or choose to stock. If you want to buy, join the queue. If you have a question, join the queue and hope for the best.


  • Australian Shipping Charges - Couriers from $15 per shipment depending on shipping location. Australia Post Express Post (barcoded overnight delivery) from $9.50 per shipment, Express Post Platinum (track and trace overnight delivery) from $14 per shipment. Australia Post Parcel Post - from $3.60 for 1 item, FREE delivery for non budget PreOrders. Read more here.

  • Payment Options - available are Visa, Mastercard, American Express, Diners Club, Australia Post Money Order, Direct Deposit, BPay® and PayPal. There is NO surcharge imposed by dvdorchard® on any credit card payments. Credit card charges are not generally debited until time of shipment unless purchase is of all In Stock items.

  • IS IT SAFE ? Yes, consumers are always protected - read more about it on our website here or read about it here in this Australian publication by the National Office For The Information Economy. Our data input and checkout pages are secured by 128 bit security in compatible browsers. Click on the padlock from any secure page to verify the currency of the certificate.

  • Click here to sign up / register for our news and special offers.

  • The Business

    dvdorchard® is a major DVD online retailer in Australia selling:

  • DVD movies and music
  • Blu-Ray movies and music
  • Console Games - Wii, PS3, PS2, XBox 360, NDS etc
  • TV/Hi-Fi/Game console hardware
  • Audio CD’s

    The majority of business is transacted through the web site www.dvdorchard.com.au however we also transact over a number of other sites, notably www.gamesmarket.com.au, www.blu-ray.com.au and www.dvdplaza.com.au


    Customers

    dvdorchard® appeals to both the avid collector and casual shopper who seek to choose from a wide range titles at competitive prices with the convenience of shopping on line and the security of dealing with a certified organization.


    Business Features

    Unlike shopping at the supermarket or local store, dvdorchard® customers:

  • Choose from a full catalogue of titles currently available, previously available/deleted and expected to be released in the foreseeable future
  • Can place an order for an item whether in stock or not, we order it in for you
  • Have the convenience of 24 hour shopping without leaving home
  • Benefit from home delivery and a gift wrapping/gift card service
  • Can maintain a wish list for future purchases
  • Can maintain a personal library of items owned
  • Obtain a wealth of information about a title which is only readily available on a web site
  • Can pre-order with auto-delivery on release

    Competitive Advantage

  • dvdorchard® has arguably the widest range of titles available
  • dvdorchard® pricing is competitive and often less than that of major competitors
  • dvdorchard® has the endorsement of Global Reviews as a reliable and legitimate online retailer
  • dvdorchard® customers are rewarded for their loyalty - Orchard Points and prizes provide cash saving benefits
  • dvdorchard® encourages use of BPay and Direct Deposit facilities
  • dvdorchard® accepts all major credit cards and PayPal without surcharge

    Business History

    Trading commenced in December 2000. The business was based initially in Brisbane, moved to Sydney in August 2004, then back to Brisbane in April 2010.


    Business Advantage

    dvdorchard® was recently ranked first in the top 10 online retailers in Australia by Global Reviews, a Melbourne-based online review business whose services are utilised by many major Australian retailers.

    This result was achieved against stiff competition from major retailers such as Amazon, Wishlist, MyerDirect, Shopfast, Woolworths, ColesOnline, David Jones and EzyDVD.

    dvdorchard® holds a Global Reviews Special Certification confirming dvdorchard provides a safe and reliable shopping service.


    Business Growth

    The business has been rapidly expanding since inception.

    Today dvdorchard® has:

  • An established chain of commission based affiliates feeding ongoing traffic
  • Established supply facilities with major wholesalers such as 20th Century Fox, Roadshow Entertainment, Columbia TriStar, Warner Home Video, Paramount and Universal Pictures.

    People

    The business is a family concern:

  • Richard Foate - distribution, customer service, purchasing, website design, website content
  • Tony Foate – marketing, accounting and business planning

    Website and systems programming is attended to by both Richard and Tony Foate.


    Business Substance

    While the website is the prime point of contact with customers, the business is supported by:

  • Back office systems with a high degree of automation
  • Customer email marketing facilities
  • In-house programming and graphic/web design skills
  • In-house day-to-day business management and operations


    Business Details

    Trading Entity:
    dvdorchard Pty Limited As Trustee For
    dvdorchard Trust Trading As
    dvdorchard®
    ABN 74 673 892 169


    Contact Details

    Telephone: 1800 655 536
    Fax : +61 7 3203 6999
    Email: enquiries@dvdorchard.com.au
    Postal Address:
    PO Box 2097
    Redcliffe North QLD 4020
    Australia


    Customer Testimonials

    The following are some testimonials from our customers:

    Thank you for taking the time to speak with me by phone. This day and age you cannot be too careful with interent ordering! After contacting you and reading your positive feedback on your website I felt comfortable ordering by credit card and I look forward to receiving my parcel in the post. Regards. Joanne.

    My first two orders from dvdorchard arrived this morning. I just wanted to drop you a line to thank you for the prompt and efficient service. Everything your website said would be done was done (e.g. tracking numbers, SMS notifications etc.) simplifying the whole experience, and facilitating safe delivery. I look forward to doing business with you again soon.Many thanks, Larissa.

    Thank you for once again your efficient and prompt service. My DVD’s arrived safely and I will definitely be a return customer. Bob.

    May I thank you for your extremely rapid response to my order from England. These dvds were a special request from my grandson in Brisbane and would have taken up to 3 weeks for me to get them from this country to him. I shall definitely be using you again the next time he requests dvds (which is usually very regularly). Also the postage is so much cheaper. Thank you for your great service. Judith - England.

    Wow a business that delivers ... very professional from go to whoa...!!! I won't be your biggest customer but I won't be buying dvds elsewhere! Many thanks. Bob - Tasmania.

    Thank you, I would just like to say………..that is excellent customer service, I work for Woolworths, and we are supposed to have great customer service, but that is extremely good, I was not expecting to get a response as quick as that on a Sunday. Thanks again.David

    "Wow!! I came across dvdorchard in a web search for Australian providers of the newly released Babylon 5 1st season set (you'll be happy to know you rank highly in Google on this!).

    I went carefully through your site - impressed initially with the nice, clear layout - and found what I needed quickly. Then proceeded to purchase a copy - with a bit of misgiving, as I'd never heard of your organisation and with the web - well, you just don't know a lot of the time. But I was reassured every step of the way in your purchasing process - given all the information I needed to feel comfortable with the transaction, from upfront costs to exact details of shipping, and control over the order.

    I am so impressed with your excellent service - the SMS message is just above and beyond the call of duty!

    And so I was delighted to receive my DVD set within a few days of you advising it had been shipped. Wonderful service! Thank you so much, I'll be using you again with much confidence!

    A very satisfied customer"
    Jehni - Thornlie WA

    "A quick note to say thanks for the great customer service. I ordered a DVD on Monday, paid by Bpay and had it delivered by Express Post on Wednesday. Awesome!

    The reason I am very happy is because you were the cheapest site that had the DVD l wanted and eventhough I paid $5 for Express Post, it still came to around the same price as your nearest competitor, which is xxxxxx.

    The View Order status facility is fantastic and I was able to see that payment was received and goods shipped before you even emailed me. xxxxxx who has great prices still doesn't even have those facilities.

    You have won my custom from now on. I will also be referring my brother who buys a lot of DVD's (the DVD I ordered is for him for Christmas) to your site.

    Keep up the fantastic job. Also thanks for being an Emailcash.com.au reward
    partner, as now I can claim points for that too!!!"
    Felicity - Footscray VIC

    "I wish to thank you for the prompt delivery of my order. Within 2 days my order was delivered to my door. Your response is excellent, it was a pleasure doing a transaction with you. I will strongly recommend dvdorchard to my family & friends. Apart from your quick delivery, I found your site to have been the most easiest to navigate, plus being able to pay by BPAY was also a great incentive to shop with you. Thanks once again, keep up the good work." Sandra - Smithfield SA

    "Thankyou very much for such a promt reply. I was thinking I may not hear back for a little while, as is the case with most email correspondence. But you've only enhanced your reputation, you guys are doing a top job." Mitchell - Epping NSW

    "Order arrived this morning. I'm VERY impressed with both your pricing and
    your service. I will recommend you to all my friends and continue to shop
    with you guys regularly."
    Matthew - Eagleby QLD

    "thank you for your help. you have very good customer service. i am very
    impressed. thank you".
    Robin Watson

    "Thanks dvdorchard for giving us DVD buyers a very friendly site to purchase our requirements; your site is well organised and your prices are favourable. I have just placed my first order and found the ordering process 1st class; it makes it easy for ordering on line and I look forward to doing more business with you in the near future. Keep up your standards and security." Geoff Dixon

    "Thank you ever so much Richard - fax has been received. This is my second contact with your customer service at dvdorchard and I have found it to be exemplary. I will spread the word and continue doing business with you." Patrick O'Rourke

    "Just wanted to let dvdorchard know how stoked I am with your business. I placed my first order the other day (Training Day) for the cheapest price in R4, and it was shipped out the day before its official release. On arrival I was very pleased to see it had been wrapped in padded foam and a sturdy cardboard envelope. The Freddo Frog was also a very nice touch indeed! :) Needless to say I am very happy and will be using dvdorchard for most of my orders from now on. I also love your clear informative and vibrant website, your great newsletter and your A1 customer service. IMHO you're quickly becoming the best DVD site in region 4. Keep up the great work guys!" Simon Reidy

    "Just to let you know I received the parcel today in good condition. You have provided very good service at very attractive price. Will do business again." Thanh Tang

    "Great service , I never expected someone real on the other end of this email, thanks for checking it up." Aidan O'Donnell

    "I just wanted to say a big THANK-YOU!!! I ordered from your site for the first time by getting the Star Trek boxed set (a big gamble from a new and unknown site). I was *completely* happy with your service, prompt delivery and especially your *prices*. Much better than ###### :) I'm a *very* happy girl. Good work, guys." Amanda - Victoria.


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