International Shipping Calculator
GENERAL STOCK/PRODUCT SHIPPING POLICIES
Our objective in setting our shipping rates is solely to recover the costs
imposed by the various carriers and recoup the costs of packaging required to get your order to you in one piece. From time to time these costs are varied, and our shipping charges will vary accordingly.
The
following are general rules to apply if you are waiting for a shipment:
The
availability of items is indicated on most product lists and also
on the detail page of each item. This is a good indication as to
when you can expect an item to be shipped. If your order is for all In Stock items we will
charge your card immediately on order to secure the stock for you. For other orders your credit
card is not generally charged until the time of shipment*. Please also
keep in mind that we can only ship Monday to Friday and are unable
to ship on local public holidays (we are situated in Sydney, Australia). * We reserve
the right to charge up front for large and/or games orders prior to
securing and/or allocating stock to an order.
Orders
for items showing as IN STOCK are generally shipped within 1-2 business days
depending on the location of stock. Please keep in mind that in busy periods like
Christmas everything tends to slow down, allow a couple of days leeway.
Orders for items
that show as being OUT OF STOCK require
despatch from a distributor and ship subject to the distributors
stock situation and our ordering routine, generally between 3 - 21 days.
Games and imported music titles may take longer - we will advise you in our regular weekly email
if we are aware of a re-stocking date.
Orders
for items not yet released (PRE-ORDERS) ship either within
2 to 3 business days of request or on the official release date,
whichever is the latter. If you place an order for a soon to be
released item prior to the release date we will endeavour to have it shipped
to you by or on the release date. Generally speaking, we will require
about a weeks notice prior to release to ensure we can source the
product and ship it to you - distributors require advance orders
on New Release stock so preorder as early as possible to avoid shipping
delay.
Games
equipment and merchandise / Large Boxsets - the large and expensive stuff incurs a $12 surcharge for every 2 of these items purchased. These charges cater
for the fact that such items are bulky and generally more expensive
and difficult to ship securely. At no time will you receive free
shipping when such items are involved. Any rates or estimates quoted on this page are exclusive
of this charge.
Items in excess of 1 standard DVD case depth - Such items are classed as parcels by Australia Post and are therefore charged accordingly. Whilst
a low Parcel Post rate of $3.60 exists for the shipment of a single sized DVD case item, any package of either a larger or multiple items will default to the flat rate for the postage method selected - $7.95 for Parcel Post
(with tracking) or $9.95 Express Post. Free shipping (PreOrders) is also not applicable to items larger than a standard DVD case.
Packaging Rules
- Our prices include packaging as follows:
Australia Post Parcel Post - Padded Bag for items 1 standard DVD case thick, Parcel Post Plus satchel with bubble-wrap for 2 + standard DVD case thickness.
Australia Post Express Post - Satchel with bubble-wrap.
Couriers - Satchel with bubble-wrap for small shipments, Cardboard QikPak or void filled box for larger orders.
International Mail - Padded Bag up to 2 discs thick, Cardboard QikPak or void filled cardboard box for larger orders.
We
value your goods and want to ensure they get to you in one piece.
As such, your order is packaged according to it's contents as above by whichever method is
most practical and cost-effective according to the number of items, type of products ordered.
We
ship items in good faith and rely on the honesty and integrity of
our various carriers to deliver the goods to you as addressed. As a general
rule, dvdorchard will
not be held responsible for shipments that go missing or items that
go missing from shipments. At our sole discretion, depending on the
shipping destination and your history with dvdorchard, we would however hope to be able
to achieve a mutually satisfactory resolution to any such situation. Note also that
we reserve the right to upgrade your chosen shipping method at no extra cost
to you for reasons of safety and/or practicality.
We
will always keep you informed of the status of your order. After
you submit your order, you will receive at least 2 emails, 1 to
confirm that we have received your order and another to confirm
that we have shipped your order, or part thereof. At any time after
you place an order you can monitor the status of your order, and
the individual order items, on our View
Orders and View Order Details pages.
In
the event that your order remains outstanding for an extended period,
you will appreciate our weekly Pending Order Status updates.
These emails serve to provide a quick reminder as to your orders
in progress and will keep you up-to-date on the status of the order(s)
along with release date and price changes if applicable.
We
collect (and remit to the Australian Taxation Office) a 10% Goods
& Services Tax (GST) on all orders shipped to an address
within Australia or it's territories. All prices on this website
are inclusive of GST UNLESS you are logged in, and are an
international customer, in which case GST exclusive prices are shown.
SHIPPING
WITHIN AUSTRALIA
How
We Ship
Click HERE to check Australia Post transit time from our postcode to yours.
Our
preferred methods of delivery are Australia Post Registered Post and Express Post
, as both of these options offer some security. Without a means to track a parcel Australia
Post can never be held ultimately responsible. Post Office boxes are encouraged for
non courier orders to ensure safe delivery. Unit block addresses are discouraged as experience shows
them to be the most risky shipping addresses.
The Express Post Network which applies for packages we despatch (from Redcliffe North QLD 4020)
is available HERE.
Australia
Post also offer the Express Post Platinum service. Express Post Platinum is a premium delivery
service that gives you:
Guaranteed delivery by 12.00 midday the business day after we ship to business addresses within the published network and by 5.00pm to other addresses within the published network. Please note that this promise is based on when we dispatch the goods, not when you place the order.
Delivery by courier to your door.
Signature on delivery, the courier must obtain a signature as proof of delivery before completing delivery.
Online Track and Trace which helps you find out if an Express Post Platinum satchel has been delivered.
The price for shipment of DVDs, CDs or Games by Express Post Platinum is from $15.95 per delivery depending on the number
of items in a single shipment. In the event that you request
Express Post Platinum delivery on an order that won't fit in a 3kg satchel,
we may at our discretion alter your order to one of our other services.
The Express Post Platinum Network which applies for packages we despatch (from Redcliffe North QLD 4020)
is available here
For
Australia Post Parcel Post services you have the option to Register your
deliveries - at a cost of only $2.80 per delivery. This option provides
probably the highest security available from Australia Post as it
requires a signature on receipt.
Regardless
of how many deliveries we need to make to fulfill your order of
IN STOCK, ON ORDER / ORDER BY REQUEST items we will charge you a delivery
fee for each delivery. Request only ONE shipment at checkout to ensure
delivery costs are kept at a minimum. If you want IN STOCK and ON ORDER / ORDER BY REQUEST
items to ship as they become available then you should place separate orders - i.e. the
IN STOCK items on one order to ship together and the ON ORDER / ORDER BY REQUEST items on another
order to ship together.
If
you combine IN STOCK or ON ORDER / ORDER BY REQUEST items with PRE-ORDER
items in the same order then that will generally mean at least two
shipments and you will charged for shipping as follows:
If you choose non-registered Parcel Post as your shipping
method, then non budget single DVD case sized PRE-ORDERs ship FREE and you will be charged
delivery based on the number of IN STOCK or OUT OF STOCK items only.
If you choose any other shipping method then you have two options.
(1)
You can choose to SHIP ONLY ONCE - we wait until we have
all your stock and then ship once - you are charged delivery based
on the total number of IN STOCK, OUT OF STOCK, and PRE-ORDER
items combined.
(2)
You can choose to SHIP MANY times. We will ship IN STOCK
and ON ORDER / OUT OF STOCK items together and for each delivery you will be charged a delivery fee
based on the number of IN STOCK or OUT OF STOCK items being shipped. PRE-ORDER items will
be shipped as available and you will be charged the appropriate cost for shipping
ONE item for each PRE-ORDER. So if you order 2 IN STOCK items and
2 PRE-ORDERS you can expect to be quoted a shipping charge for 2 items + 1 item
+ 1 item. Note that if these items all shipped together you would be charged (as opposed
to what we quoted) one delivery fee for 4 items, or if the 2 preorders ship together
you will be charged one delivery fee for 2 items.
Australia
Post delivers domestically Monday-Friday. Deliveries usually occur
within 1-7 business days of shipment.
Here you can calculate an approximate delivery
cost for items that have been released, ie. Items that
are not considered as PRE-ORDERs from a free shipping point of view (GST inclusive). The final delivery cost calculation is done at
checkout. The price covers delivery, packaging and labour.
1
If you'd like to ensure the fastest possible delivery, select Express
Post at time of checkout. We will ship your order using Australia
Post Express Post or Express Post Platinum services. When lodged at any Post Office in the
next-business-day network by the required time, you are
guaranteed delivery over those specified routes the next business
day (lodgement postcode will be 4020).
2
If you have ordered post release items and selected the Express
Post option, then any pre-ordered items will be assumed to be
also Express Post items. The new release pre-orders will count as
additional shipments and be charged accordingly on the per item
method above. If you want post release items shipped Express Post but would prefer to take advantage of our free shipping for new release single disc pre-orders and have them shipped Parcel Post, then please submit
a separate order for these items.
SHIPPING
OUTSIDE AUSTRALIA
For
purchases made from some international locations we may, at our discretion, request a copy of your credit
card statement and credit card to (a) prove your identity and
(b) prove that you own the credit card. Please accept that we need
to take these steps as fraud-prevention measures.
Your
signature may be required to confirm receipt and acceptance
of deliveries. Your daytime contact phone number will be included
where possible so as local delivery people can contact you if necessary.
International customers may choose only the SHIP ONLY ONCE option - we wait until we have
all your stock and then ship once - you are charged delivery based
on the total number of IN STOCK, OUT OF STOCK, and PRE-ORDER / RUMOUR
discs combined. To order multiple items of differing stock availability, and have them ship as they
become available, please submit separate orders.
Regardless
of the normal delivery time for international orders, it is not
unusual for such mail to be delayed given the security concerns in our world at the moment. There are numerous reasons
for delays as well as possible delay in customs. dvdorchard
must allow at least 30 days after time of despatch before we can request an investigation
by the postal carrier for any late delivery.
International
shipping charges for DVDs and CDs are calculated per disc, rather than per item.
However, the number of discs used for freight purposes is not necessarily
equal to the number of actual discs. For example, most 2 disc Special
Editions are still classed as one disc - it's when the packaging
starts becoming bigger that the prices increase. Most 7 disc box
sets (X-Files for example) are charged as 4 discs.
If you are logged
in as an International customer then you will be able to see how
many discs are used for freight purposes on the Product detail
page. This figure is shown beneath the Number Of Discs.
International
shipping prices are quoted at checkout - this is PRIOR
TO PLACING YOUR ORDER - so please feel free to check as many
options as you like before committing yourself. Orders of 20 or
more items will be provided with an estimated delivery cost which
will be clarified based on weight/volume at time of shipment
of goods if the quoted amount is not sufficient to cover our costs.
dvdorchard
does not charge any customs duties on International shipments.
If any additional customs charges are incurred during your shipment,
they are not calculated or monitored by us nor are they our responsibility.
While
we do not expect that there will be any additional charges attached
to your order, we recommend that you check with your
local customs officials or post office for more information regarding
importation taxes/duties that may be applicable to your on-line
order. dvdorchard
cannot be held responsible for international taxes or levies charged
for your order.
YOU
are responsible for ensuring that the content of your order
meets all censorship requirements in your country and dvdorchard
cannot be held responsible for confiscated packages.
How
We Ship
We
have a number of shipping methods. The most economical method of
delivery is International Mail. We ship international mail
using the Quantium GlobalMail service. The carrier ships mail to your country in bulk, generally via Singapore, and it is then
entered into your local postal system and delivered accordingly. Items are always registered so require a signature on receipt.
International
Mail
For
International Mail services we offer non-insured services and insured services. The shipping
rates below reflect this method of shipment.
International
Mail deliveries usually occur within 7-10 days of
shipment for New Zealand purchases and 30 days
of shipment for purchases to other parts of the world.
In
addition to International Mail we also also an international courier
option:
UPS
Express Saver
UPS
Express Saver door-to-door delivery. UPS delivers parcels throughout
the world. This service is for packages up to a maximum of 30kg
per piece, although we may send multiple pieces on one consignment
note, provided no single piece exceeds 30kg.
Deliveries
take place next business day to New Zealand, generally 1-3 Business
Days to Asia-Pacific and 2-4 days to the rest of the world.
The
UPS website - http://www.ups.com/WebTracking/track?loc=en_AU&WT.svl=PNRO_L1
- provides you with the ability to track your parcels using the
consignment number we will provide you with after the parcel is
shipped. This number will be emailed to you and available on our View Orders screen.
A
calculator to estimate our Delivery Costs for a delivery of a SINGLE DVD, exclusive of
GST and Insurance and inclusive of delivery, packaging, labour is below. All prices are quoted in Australian Dollars (AUD$) 
For conversion to your local currency check HERE.
Items that contain more than two discs are charged according to weight - a 4 disc boxset as an example is likely the equivalent of 3 items for use in the calculator below. This calculator is for reference purposes only, the final calculation is made at eBay checkout (before you complete the order).
| No.
of items |
Shipping Type |
Country we will ship to |
|
Cost Estimate (one shipment) |
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The
additional insurance costs that would apply in addition to an Insured International Mail delivery are
as follows:
$8.00
- for an order containing stock valued up to AUD$100
$10.10 - for an order containing stock valued up to AUD$200
$2.10 - additional for each $100 stock value or part thereof