The
price for shipment of goods by a courier is $15 upwards, price dependent on
your location and the quantity/weight of items ordered. Post Office boxes are acceptable for courier delivery. Note also that additional
charges may be imposed for unsuccessful deliveries so please make sure somebody can
take delivery or select the Authority To Leave box at checkout - couriers generally require a signature so as to prove they did their job. Enter your postcode where prompted to
do so at checkout and then click on the 'calculate shipping' button.
Australia
Post offer a maximum of $50 compensation on lost packages and as
such this is the limit of dvdorchard's liability for Australia
Post shipments. If in doubt - select insurance or registration where
available or use our courier services.
For
Australia Post Parcel Post services you have the option to Register your
deliveries - at a cost of only $2.30 per delivery. This option provides
probably the highest security available from Australia Post as it
requires a signature on receipt.
We may at our discretion upgrade your Parcel Post order to Fastway Couriers where that service will provide the
same or better speed of delivery. Fastway require a signature on delivery and all deliveries are insured up to AUD$1500. In the event
that the Fastway courier is unable to obtain a signature they will leave a contact card so as you can organise re-delivery at a
convenient time.
Regardless
of how many deliveries we need to make to fulfill your order of
IN STOCK, ON ORDER / ORDER BY REQUEST items we will charge you a delivery
fee for each delivery. Request only ONE shipment at checkout to ensure
delivery costs are kept at a minimum. If you want IN STOCK and ON ORDER / ORDER BY REQUEST
items to ship as they become available then you should place separate orders - i.e. the
IN STOCK items on one order to ship together and the ON ORDER / ORDER BY REQUEST items on another
order to ship together.
If
you combine IN STOCK or ON ORDER / ORDER BY REQUEST items with PRE-ORDER
items in the same order then that will generally mean at least two
shipments and you will charged for shipping as follows:
If you choose non-registered Parcel Post as your shipping
method, then non budget DVD, CD, and Game PRE-ORDERs ship FREE and you will be charged
delivery based on the number of IN STOCK or ON ORDER / ORDER BY REQUEST
items only.
If you choose any other shipping method then you have two options.
(1)
You can choose to SHIP ONLY ONCE - we wait until we have
all your stock and then ship once - you are charged delivery based
on the total number of IN STOCK, ON ORDER / ORDER BY REQUEST, and PRE-ORDER
items combined.
(2)
You can choose to SHIP MANY times. We will ship IN STOCK
and ON ORDER / OUT OF STOCK items together and for each delivery you will be charged a delivery fee
based on the number of IN STOCK or ON ORDER / ORDER BY REQUEST items being shipped. PRE-ORDER items will
be shipped as available and you will be charged the appropriate cost for shipping
ONE item for each PRE-ORDER. So if you order 2 IN STOCK items and
2 PRE-ORDERS you can expect to be quoted a shipping charge for 2 items + 1 item
+ 1 item. Note that if these items all shipped together you would be charged (as opposed
to what we quoted) one delivery fee for 4 items, or if the 2 preorders ship together
you will be charged one delivery fee for 2 items.
Australia
Post delivers domestically Monday-Friday. Deliveries usually occur
within 1-7 business days of shipment.
Here you can calculate an approximate delivery
cost for items that have been released, ie. Items that
are not considered as PRE-ORDERs from a free shipping point of view (GST inclusive). The final delivery cost calculation is done at
checkout. The price covers delivery, packaging and labour. Note that if you combine an order of Books with any DVDs, CDs or Games you will
need to do two calculations, the final shipping cost being the total of the two calculations. Parcel Post is the only option for shipping books.
1
If you'd like to ensure fast secure delivery, select Express
Post or a Courier at time of checkout. For Express Post - we will ship your order using Australia
Post Express Post/Fastway Couriers or Express Post Platinum services. When lodged at any Post Office in the
next-business-day network by the required time, you are
guaranteed delivery over those specified routes the next business
day (lodgement postcode will be 4020). For Couriers - most deliveries are satisfied overnight (remote locations may take longer).
2
If you have ordered post release items and selected the Express
Post or Courier options, then any pre-ordered items will be assumed to be
also Express Post or Courier items. The new release pre-orders will count as
additional shipments and be charged accordingly on the per item
method above. If you want post release items shipped Express Post or Couriers
but would prefer to take advantage of our free shipping for non budget new
release pre-orders and have them shipped Parcel Post, then please submit
a separate order for these items.
SHIPPING
OUTSIDE AUSTRALIA
For
purchases made from some international locations we may, at our discretion, request a copy of your credit
card statement and credit card to (a) prove your identity and
(b) prove that you own the credit card. Please accept that we need
to take these steps as fraud-prevention measures.
Your
signature may be required to confirm receipt and acceptance
of deliveries. Your daytime contact phone number will be included
where possible so as local delivery people can contact you if necessary.
International customers may choose only the SHIP ONLY ONCE option - we wait until we have
all your stock and then ship once - you are charged delivery based
on the total number of IN STOCK, ON ORDER / ORDER BY REQUEST, and PRE-ORDER / RUMOUR
discs combined. To order multiple items of differing stock availability, and have them ship as they
become available, please submit separate orders.
Regardless
of the normal delivery time for international orders, it is not
unusual for such mail to be delayed given the security concerns in our world at the moment. There are numerous reasons
for delays as well as possible delay in customs. dvdorchard
must allow at least 30 days after time of despatch before we can request an investigation
by the postal carrier for any late delivery.
International
shipping charges for DVDs and CDs are calculated per disc, rather than per item.
However, the number of discs used for freight purposes is not necessarily
equal to the number of actual discs. For example, most 2 disc Special
Editions are still classed as one disc - it's when the packaging
starts becoming bigger that the prices increase. Most 7 disc box
sets (X-Files for example) are charged as 4 discs. Books are charged depending on their
weight.
If you are logged
in as an International customer then you will be able to see how
many discs are used for freight purposes on the Product detail
page. This figure is shown beneath the Number Of Discs.
International
shipping prices are quoted at checkout - this is PRIOR
TO PLACING YOUR ORDER - so please feel free to check as many
options as you like before committing yourself. Orders of 20 or
more items will be provided with an estimated delivery cost which
will be clarified based on weight/volume at time of shipment
of goods if the quoted amount is not sufficient to cover our costs.
dvdorchard
does not charge any customs duties on International shipments.
If any additional customs charges are incurred during your shipment,
they are not calculated or monitored by us nor are they our responsibility.
While
we do not expect that there will be any additional charges attached
to your order, we recommend that you check with your
local customs officials or post office for more information regarding
importation taxes/duties that may be applicable to your on-line
order. dvdorchard
cannot be held responsible for international taxes or levies charged
for your order.
YOU
are responsible for ensuring that the content of your order
meets all censorship requirements in your country and dvdorchard
cannot be held responsible for confiscated packages.
How
We Ship
We
have a number of shipping methods. The most economical method of
delivery is International Mail. We ship international mail
using the Spring GlobalMail service. The carrier ships mail to your country in bulk, generally via Singapore, and it is then
entered into your local postal system and delivered accordingly. Items are always registered so require a signature on receipt.
International
Mail
For
International Mail services we offer non-insured services and insured services. The shipping
rates below reflect this method of shipment.
International
Mail deliveries usually occur within 7 days of
shipment for New Zealand purchases and 14 days
of shipment for purchases to other parts of the world.
In
addition to International Mail we also also an international courier
option:
TNT
Global Express
TNT
Global Express door-to-door delivery. TNT delivers parcels throughout
the world. This service is for packages up to a maximum of 30kg
per piece, although we may send multiple pieces on one consignment
note, provided no single piece exceeds 30kg. Multiple packages/items
are catered for by TNT (but not by EMS - see below).
Deliveries
take place next business day to New Zealand, generally 1-3 Business
Days to Asia-Pacific and 2-4 days to the rest of the world.
The
TNT website - http://www.tnt.com/qlaunch/index.html
- provides you with the ability to track your parcels using the
consignment number we will provide you with after the parcel is
shipped. This number will be available on our View Orders screen.
A
calculator to estimate our Delivery Costs for a single delivery, exclusive of
GST and Insurance and inclusive of delivery, packaging, labour is below.
All prices are quoted in Australian Dollars (AUD$) 
.
For conversion to your local currency check HERE.
| No.
of items |
Type of items |
Shipping Type |
Country we will ship to |
|
Cost Estimate (one shipment) |
|
|
|
|
|
|
|
The
additional insurance costs that would apply in addition to an Insured International Mail delivery are
as follows:
$8.00
- for an order containing stock valued up to AUD$100
$10.10 - for an order containing stock valued up to AUD$200
$2.10 - additional for each $100 stock value or part thereof