Our
Customer
Care and Help FAQ pages are designed to provide answers to most of your
questions about dvdorchard. Please review these pages for the answer to your query prior to
initiating any contact with our staff over email or the telphone. Please note some important points as follows:
Our first priority is to despatch customer orders so our time on the telephone is scarce.
If you don't feel comfortable putting your credit card details on our secure internet site then you
may do one of two things:
(1) Place an order on our website, nominate a manual payment method like Direct Deposit, then telephone us with your credit card details OR
(2) Print out a secure order form here
and mail or fax it to us. Please note that a manual processing fee of $5 applies to all these transactions, and no Orchard Points are awarded. Be sure to completely fill
out the form and mail it to us at:
dvdorchard
Att: Orders
PO Box 2097
Redcliffe North QLD 4020
Australia
Please be aware that orders sent in this manner will take longer for
you to receive.
If you don't believe the internet is safe then please read this
Australian publication written by the National Office For The Information Economy.
The information/images we display on products listed on our website is all the information we have - be assured that when we have more up-to-date
information, eg. Release Dates etc, we will update the website immediately (it's in our best interests to do so !!).
Please use the Wishlist Email facility or place an order for a given item to keep yourself abreast of release date/stock status
changes - unfortunately time constraints mean that we don't have the facility to advise you on such matters individually.
If an item is not listed on our website then we have no information on that item, and can neither supply it to you nor
suggest where you can get it. There are thousands of titles available elsewhere in the world that are not available in Australia -
whether they are available in Australia in the future is likely to be a business decision for individual distributors ie. Paramount,
Roadshow, 20th Century Fox etc, and as such queries on these matters should be addressed to those organisations.
Our business is not situated in a place convenient to accept visitors so, sorry, you can't pick up your goods from us. It is however a regulatory requirement that we list our business address - it is Ground Floor, Heritage Court, Newport QLD 4020.
If after reviewing this information
you still have a question, or have some feedback to offer, you
may do so below, and we'll be glad to assist you. In all correspondence, please be sure to clearly identify yourself
with your full name and email address. Any queries relating to existing orders must also include an order number.
Please remember that there is a human being at the end of your email, not unlike
standing in front of someone at a counter. We don't go out of our way to annoy you so
if you have a problem with something then it's likely it has a quick solution - drop us
a line and we'll deal with it quickly.
To
help us to respond to you more quickly, please include the following
information:
For
order-related questions, please provide:
Order
number
Order date
Your account name (email address)
Your name
For
account-related questions, please provide:
Your
account name (email address)
Your name
For
site problems, please provide:
The
URL you are using to access our site
The text of any error message you received
The steps you took that resulted in an error
You
can contact us by either email, postal
mail, fax, or by completing
the form below:
Email:
Questions about your order:
Technical difficulties:
General queries or feedback:
Business development relationships:
Postal
mail:
dvdorchard
Attn:
Customer Service
PO Box 2097
Redcliffe North QLD 4020
AUSTRALIA
Phone
or Fax (during Australian business hours):
Phone:
+61 7 3203 6888
Fax:
+61 7 3203 6999
Complete
this form:
If you have a query regarding our website, our service, or the products we list for sale please contact us using the form below.
Please select an appropriate query type...
-
Other:
Please
enter your comments in the space provided below:
-
Tell
us how to get in touch with you:
-
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I have read the notes above and also the Help FAQ's and still require assistance